| A visit to the doctor is sometimes an
uneasy experience. Patients are understandably anxious about
their health and are worried about what the treatment will
be like. Dr. Lee is aware of the patients’ fears. He
stresses to his staff that at all times the patient should
be put at ease. With gentle care, and sincere personal interest,
Dr. Lee will welcome and treat all his patients.
Below are some matters which you may be wondering about.
Please email us at info@leeskincare.com
or call us at 217.877.7171 should you have further concerns
not addressed here.
Payment
Patients are expected to pay co-pays, deductibles, and coinsurance
amounts at the time of service. Return visits usually cost
less than the initial visit unless treatment is given. Surgical
charges usually include postoperative care of one month, after
which follow-up visits are charged as return visits.
Insurance
Dr. Lee is currently a preferred provider for: Cigna, Sigma,
Medicare, Consociate, Blue Cross/Blue Shield, Ethix, and Caterpillar.
The staff is always happy to assist you in getting your just
reimbursement. In doing so, your insurance company will be
billed in a timely manner. ANY agreement which either of us
may have with an insurance company should not affect the doctor-patient
relationship or the decisions relating to medical care and
fees.
Emergencies
During office hours, call my office for instructions
(217) 877-7171
After office hours, go to the emergency department of
St. Mary’s Hospital
or
Decatur Memorial Hospital
Then, if necessary, the emergency department physician will
call Dr. Lee.
Telephone Calls
Please feel free to call the office about your medications,
the progress of your condition, or any other related matters.
The physician’s assistant, nurse, or medical assistant
can answer most of your questions. It may, however, be necessary
to leave a message. This allows more time for the nurse to
talk to Dr. Lee about your concerns. Most telephone messages
are answered on the same day they are left.
Medication Refills
When patients need medications or prescriptions refilled,
they should call the office two days before their supply is
exhausted. After consulting with the doctor, he will decide
on the refill as soon as professionally possible.
Lab Tests
Most laboratory testing can be done in our office making it
more convenient for the patient. However, if the patient prefers,
Decatur Memorial Hospital, St. Mary’s Hospital, or any
nearby hospital of your choice can perform most of the testing
Dr. Lee would prescribe.
Referrals
Please tell the receptionist if you have been referred by
another physician. As soon as possible, Dr. Lee will send
him or her a letter including your diagnosis and treatment.
As You Leave the Office
You can make payment, privately talk with a medical assistant
regarding your next appointment, and assure that you have
clear, written instructions about the details of your involvement
in the treatment of your skin condition.
|
